Testimonials

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Everything was good except, I was told *8:00 a.m. Monday morning. Given the bad weather I waited until 9:15 before I called to see what was going on. The crew arrived at 9:30 and all went well from there.

Apr 17, 2018

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The carpet that we ordered was found to have a stain that occurred somewhere during delivery. Upon contacting Sarmazian, they quickly replaced the carpet at no extra cost. They had a very professional installer (Brian) who cared about good customer service and quality workmanship. Knowing what the workmanship was like for our previous carpet, the difference was very obvious to us. Thank you Brian! Our experience with the Design Consultant (Therese) proved to also be very friendly and professional, providing us with timely updates where necessary. Our overall experience with Sarmazian was excellent. Thanks to all.

Ed Kovacs Apr 6, 2018

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Great from start to finish

Richard and lisa Mar 12, 2018

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Great experience... Manny ensured that I received the quality of flooring in the price range I preferred! The installer's workmanship was excellent! I had no concerns with the completed job!

Bonny McGinnis Jan 23, 2018

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Very pleased with the advice, service and quality. All staff from sales to installations are excellent.

Dec 9, 2017

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"Abraham and Mustafa were excellent installers on every level, thoughtful with remnants and vac at the end, efficient and knowledgeable with the install and helpful. Delightful gentlemen. Thank you April for all your assistance .. we appreciated it very much. "

McKay Nov 14, 2017

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"We wanted help to choose flooring for our entrance hallway, kitchen and powder room (which all run together). It had to match our existing wood floors in the other rooms. We had been to some big box stores already and didn't see anything we liked. I wish we has just come to Sarmazian's first because we would have saved a week or 2 of our time. We had the expertise of April Milville a design consultant for no charge. She listened to our explanation of our needs and she was extremely helpful and patient while we took samples home and tried them in our space. The samples we used were large tiles which helped us much better than tiny samples you find elsewhere. We chose duraceramic tiles (right choice for us and our needs) and she came and measured our space etc and gave us quote which we were very pleased with. She discussed the possibilities of how we wanted our tiles laid, and grout or no grout options. The installation was done by Jim Deal and he did a truly excellent job. In one day, he took up, our floor & sub floor. Then he put down a new one and then installed our tiles. He discussed it with me when he came and showed me his suggestion which was exactly what I was hoping for, a tile floor flush with my existing wooden floor with no seam. It looks wonderful, it has changed the appearance of our home completely and people comment when they come in about how amazing it is. I can't say enough about the job the installer did (incredible) and the help I got from April. The amount of choice which they offered in flooring was outstanding and finding the right floor was much quicker and easier. The prices seemed reasonable and I trusted the installation totally. I am very pleased with my floor and my experience. "

Jan Wood-Salomon Sep 27, 2017

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Sarmazian Brothers Flooring installed a match of the flooring that a previous owner installed. April was my rep and did a great job communicating in a timely manner. The installation team was probably the hardest working men I have seen. My condo flooring now matches throughout and the job was well coordinated and completed. The last thing to do is to send a carpet installer to come and finish the edge between my walkin closet and the bedroom.

Pat Aug 21, 2017

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"We purchased a remnant carpet and were told it could be bound for us in a day or two. Now after 3 days and waiting on hold for a long while we are told it might be ready after the weekend on Monday or Tuesday...a week after purchase. Very disappointed in service. "

LB. Aug 19, 2017

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We purchased carpet for our guest bedroom from Sarmazian's and had it installed by them. This was the third time we purchased something from Sarmazian's and, as with our previous purchases, we were very happy with the product, price, delivery and installation. Manny was very helpful with our carpet selection and measurements, ensuring the least amount of waste. The carpet was delivered on time and an installation date arranged within a few days. The two installers were very professional, competent and efficient. We were very happy with the results, especially the invisible seams. All in all, an excellent experience, and we highly recommend Sarmazian Brothers Flooring. I'm sure we will be going back to them for any future flooring needs.

Rita K. Jul 22, 2017

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Sarmazian Brothers did a lovely job, worked within our time line, and provided good quality products as well as great service!

Sigel Jun 14, 2017

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"Paula was an excellent help in giving us advice that was right on. We were pleasantly surprised with the price and happy with the product. "

Jun 2, 2017

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I could not have been more pleased with the overall result, the professional service, or quality of the workmanship. I had carpeting, hardwood and tile work done as well as redoing the staircase to match the existing hardwood. I would highly recommend this company and would use their services again with no hesitation. They were on time and on budget which was so much appreciated. Thank you so much for helping me realize my vision for my new home. It was a great pleasure working with you. Suzanne

Jun 2, 2017

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The installation scheduling was poor. The installer wasn't given enough time to complete the job and had to return a week later.

May 30, 2017

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April was great very helpful and knowledgeable. The installation went smoothly and looks great.

Tracy May 29, 2017

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As first time residents in Guelph, we were fortunate to discover Isabelle Prodan at the Woodlawn location. From the moment she greeted us to the last phone call confirming delivery Isabelle was most courteous and professional. She was able to work with us, envisioning our space and needs for our area rugs. Her knowledge of products and decor is exceptional. Our two dofferent deliveries were handled by Davian Myers of Cargo Go. This polite gentleman took the time to help us position the rugs, trim underpadding, and replace furniture. Visit Sarmazian and you will find what you need, be helped quickly and professionally, and be satisfied with your purchase and the experience. We will be returning to chhose carpet for our stairs. Highly recommended.

Joanie and David May 29, 2017

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I absolutely must give Sarmazian Brothers Flooring 100% overall from the beginning quote to the finish of the carpet installation. Raffi Sarmazian was most helpful, patient and knowledgeable when initially coming to my home and bringing samples, measuring and giving me a quote. The gentlemen who installed my carpet were efficient, thorough and gave attention to every little detail. They were so courteous. I will give a 100% +++ recommendation for Sarmazian Brothers Flooring to anyone who is interested in carpeting. With sincere thanks.

Diane Cress May 27, 2017

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We found Sarmazian Brothers Flooring very helpful and knowledgeable. They have a great variety of carpeting to choose from. The installers were excellent and our installation went very smoothly. We would definitely use them again.

Beverly Bortolin May 18, 2017

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Sarmazians have put all our flooring down. We bought a different house and completely renovated it . When it came time for the floors we visited Sarmazians on Woodlawn Rd in Guelph. We were fortunate enough to have a recommendation to ask for Isabelle Prodan and from their on it was a smooth transition. Isabelle helped and gave us valuable information on different hardwoods. Tony came over and measured all the rooms and hall ways . They phoned when the material arrived and set up a date for Insalation. The Installers were very professional and tidy and did an excellent job. Yes we would definitely go back to Sarmazians if we ever need more Flooring. I wish to Thank Isabelle and Tony for all their help and also the Instalation staff

May 9, 2017

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I would highly recommend Sarmazian Brothers if you are purchasing Hardwood for your home. From my initial interaction with salesperson Isablelle to Tony who did the measuements and quote to Mario the installer, they all were very professional and very willing to answer my questions and put me at ease. They exceeded my expectations and I am very pleased with the results.

Jan May 8, 2017

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My experience with Manny at Sarmazian Flooring in Cambridge was amazing. I had been looking for a long time at many different places for a backsplash tile for our new kitchen without luck. It took less than 10 minutes for me to find exactly what I was looking for with Manny's help and within a few short weeks, the tile was ordered and installed. The installation was seamless and was done perfectly. I would highly recommend Sarmazian for your tile needs!

Heidi May 2, 2017

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We had outstanding service; they opened for us outside of their regular business hours. They had an excellent selection of rugs; we had to choose between three! The price was fantastic! The rug has been in our dining room for two months now & we receive huge complements on it! Thank you to Sarmazian!

Suzanne Apr 26, 2017

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Paula was great, really appreciate the time and thought she put into helping us with our flooring decisions!

Stephen Apr 7, 2017

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"My new floors were installed while I was at work today, and they are AMAZING! They are so even my husband thought the vinyl tiles was sheet vinyl. So beautiful. Paul was really helpful in the store too. Thank you!!"

Heather K Apr 5, 2017

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"First off, I would like to say how pleased I was to visit the Cambridge location this past weekend. I was shopping around for new flooring for some home renovations and was encouraged to speak with Manny Ansourian before I went anywhere else. I could tell immediately that this individual was very knowledgeable about the industry and is a professional. He helped me identify the most cost effective way to do my renovations while at the same time maintain quality and reliability. I would gladly recommend Manny and the Sarmazians for all future projects going forward. Regards, George"

George Mar 12, 2017

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"Superior customer service! Shopping for whole house new build flooring! Manny was knowledgeable and honest! Jay and I would highly recommend Manny Ansourian and Sarmazian Cambridge for your flooring needs!! Fiona &Jay Ganga Kitchener March 2017"

Fiona Mar 10, 2017

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Manny Ansourian was very helpful in choosing the flooring and the installers were excellent, courteous, careful and professional. The communication on installation timing was excellent and it was all done well and on time. Thank you.

L. Doherty Mar 2, 2017

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I have used Sarmazian multiple times over the years to install new flooring in my home from hardwood to carpet. They have excellent customer service from the store through to the installation. Would highly recommend for all your flooring needs!

Dec 14, 2016

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"We have just had Superior Red Oak Hardwood installed throughout the main floor of our house. This project required ripping out one room of LVT and subfloor, one carpeted room and one room of 25 year old hardwood. A labour intensive job for sure! But what a job Jon did for us! He Is truly a Master Craftsman! Our house has been transformed. "

Cambridge Nov 19, 2016

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After obtaining several estimates and inquiries about tile and carpet for our second floor renovation, we found the Sarmazian Flooring company to be the most thorough and professional. The sales staff we worked with were very knowledgeable and the estimates prepared were exceptionally complete and accurate on detailing the work we wanted completed. The coordination of installers with our schedule was excellent and the installers were very attentive to our suggestions and satisfaction. We would be delighted to recommend Sarmazian Flooring to anyone who needed a renovation!

Ann & David Nov 4, 2016

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"Was happy up until the install. I got a Armstrong Vinyl tile floor installed with grout in kitchen, entryway and powder room. Decent product and it looked good the first day until air bubbles in the grout started. In the 289 sq feet there was at least 20 places with air bubbles and bad grouting. The installer told me that there may be some but I could fix them myself or call! There was also a cut in one of the tiles. The installer must have cut through it when he was trimming another tile. The problem is he did not repair it, ... and probably hoped we would not find it. VERY UNPROFESSIONAL. Then we got a 226 sq foot oak hardwood floor for the living room. I was talked into random lengths, ... which sounded fine but the pieces used were like scraps from another job where there is hardly a long piece in the whole floor. Also, ... the seams are lined up in several spots instead of random pattern. When I spoke to the sales rep I was told he thought it was fine. For $9.50 a square foot installed I expected a professional job. I thought I would spend the extra money to get a professional job but I would have been better getting the same product for half the money at the big box store and getting it installed by a professional. I would never hire Sarmazian again! Live and learn! If I was you I would avoid this place! "

Mike Fergus Oct 12, 2016

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Excellent service and quality from beginning to end. I especially appreciated the good communication, the expertise in selecting the flooring, and the great work of the installers. Very happy with the results.

Robin Sep 1, 2016

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Every step of the way everyone was great from Heidi in sales to Dave the scheduler and the fantastic job the installers did!

Teri Aug 18, 2016

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I have used Sarmazian many times in the past and they have always been fabulous to deal with. From sales to installers everyone is great!!

Lisa Jul 27, 2016

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" Manny helped me pick out the colour of the flooring for my new home as well as suggesting a wool broadloom for area rugs and stair runner which match the flooring and furniture perfectly.� With our new home finished, I wanted to say how much I enjoyed working with Manny as well as Mike and the two gentlemen who delivered and installed my broadloom! � The level of service was outstanding -- believe me when I say that when I need flooring again, Manny will be my first call! "

Nancy Jul 14, 2016

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Responsiveness was excellent from sales, to date of installation and follow up on a couple of minor items

Mike C Jun 27, 2016

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We were unfortunate to experience poor communication within Sarmazian when our laminate installation that was planned to take one day took 3-4 visits of installers and service guys. There were complications with removing our old floor which understandably made install time longer however it is rather sad to see that scheduling finishing of the install took multiple visits of installers. If I remember right 3 weeks in total, because installers had other bigger jobs and didn't communicate with our sales person properly when sales person was under the impression that things were finished. At the end things got resolved thanks to our sales person, but there were also cases when there was obvious issue between sales and scheduling (keys pickup). Long story short, both me and my wife had much higher expectations when Sarmazian was recommended to us. We have more work getting done (kitchen, bathroom - vinyl flooring) that was planned from the beginning and if it wasn't for the down payment that we gave up front I would seriously consider switching companies.

Viktor Jun 27, 2016

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The Hardwood and Carpet Installation were excellent . The Vynle flooring installation was okay but the installer , maybe was the fist time he used a calking gun as he smeared it at least 1 finger width past all the door sets He did not cut the door jams up to go under them with the Vynle. Sarmazian did fix it as well as they could but it should have been done properly at installation .

Bill Gerber Jun 14, 2016

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We had just moved to this area and our real estate agent highly recommended Sarmazian brothers for our flooring. We dealt with Manny, who was very helpful and knowledgable. He gave us great service and are very satisfied with the service! Highly recommend them

Luc Jun 13, 2016

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Friendly, helpful great communication through the process, everything went off exactly as discussed.

Jordan Jun 6, 2016

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Thank you goes out to your salesperson ( Dana Neath ) and your installers for the great service provided . Professionalism from start to finish . Ernie & Sheila Waller

Jun 4, 2016

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Great professional work

Jun 4, 2016

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We recently purchased flooring from Sarmazian for our own home renovation. We had an amazing experience working with Theresa! She was extremely knowledgeable on all the products the store had to offer, she went over above the level of customer service we were hoping for. We looked into some custom options and she was quick to contact the regional rep and get all our questions answered in a timely and efficient manner. She always answers corespondance and returns calls promptly and with all the information requested. We felt confident in not only the product we choose but the company who sells it. We strongly recommend Sarmazian.

Will-O Homes May 31, 2016

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"I would like to commend the staff at Sarmazian Bros., especially the Customer Service Representative Lisa McEvoy. I ordered an online rug through Sarmazian Bros. from a well known American rug company. When it arrived, 4 months later, I was disappointed to find the color did not match the online photo or online description. With further inspection, it was noticed that many of the seams were unraveling. I was told by the rug company that their return policy was a 50% restocking fee. I was so fortunate that Lisa persisted on my behalf with the rug company until they relented and refunded my 50% down payment. Thank you Lisa!!!"

Jane Ann Smith May 31, 2016

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"Our dealings were with Paula, We cannot say enough as to the service she provided us, she was courteous, knowledgeable, and solved any problems we had very efficiently. We would not hesitate to deal with her again."

W/J Minaker May 19, 2016

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Bought a gorgeous rug for the living room from Sarmazian, and it has survived, dog's, small children and many spills and it still looks brand new! Product is amazing and the service we received was fantastic! Super courteous and helpful people!

Heather May 12, 2016

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Sarmazian provided excellent customer service throughout the entire process of installing new carpet in our home. From product selection, home measure visit and installation... our interactions with all Sarmazian staff including Shant, Heidi, Dave and installation crew were helpful, honest and informative. We always felt they had our best interests in mind.

Mark & Dee May 11, 2016

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We had a good experience picking out the carpet and with the installation, everyone very professional.

Ruth May 10, 2016

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Thanks to Justin for his outstanding customer service. He was quick to provide a quote, is knowledgeable about all the products and followed up to ensure customer satisfaction. I highly recommend to ask for Justin when you visit the store!

Shelley May 7, 2016

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"It was great. Justin was professional and was bang on with his estimate. The install crew was prompt as well."

Chad May 5, 2016

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Great experience. Worked with Justin who took great care in providing me with exceptional service .The rest of the team I met were also very friendly and helpful .I love the carpet I purchased and the installers did a fine job! I highly recommend Sarmazians

M.B. Guelph May 4, 2016

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Overall a job well done right from the in store experience to the installation.

May 4, 2016

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Sarmazian Brothers Flooring installed beautiful cork flooring in my piano studio. Service was prompt and courteous and I have received many compliments on the new floor!

Ellen Berry, The Nightingale Piano Studio May 4, 2016

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Very pleased with the installation of our flooring and finishing touches. The installer was very knowledgeable.

Roger May 4, 2016

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"Sarmazian Brothers were incredibly helpful and knowledgeable regarding our carpeting needs! After years of dabbling with the idea of getting our office carpeting replaced and dealing with copious amounts of overpriced vendors, we were happy to finally come across Sarmazian. The prices are fair, the services were done in great timing, and the employees are incredibly sincere and flexible. Working with Justin Somers was a very positive experience and he made us feel quite comfortable. The whole process was seamless and stress free. Thank you, Sarmazian and thank you Justin! We couldn't be happier."

Courtney May 4, 2016

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My experience was great. Justin was very helpful with suggestions for the backsplash and flooring. I'd go back to Samarazians in a heartbeat.

Penny May 4, 2016

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"We had a flood in basement which ruined existing carpet. Sales and staff went out of there way to get new carpet and install in time for a planned event that we had in our home. Everyone from front desk, to sales, to schedulers and installers were professional, friendly and courteous. "

Charlie Apr 28, 2016

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The staff are always friendly and knowledgeable. We have bought many products from Sarmazian Brothers over the years and have always been happy. We tried the installation service for the first time for our basement recently and the guys did a great job and took care of removing the old carpet as well. We would recommend them to anyone and have many times.

Dean C. Apr 26, 2016

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"I have been and continue to be impressed with the large selection and quality of products. Most importantly, the outstanding customer service and knowledge keeps me returning to Sarmazian Brothers. "

Tracy McGrath Apr 25, 2016

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Raffi is such a gentleman, I am always pleased to send my customers to see him and select flooring for the project. Always so professional and helpful, not to mention very handsome :)

Apr 25, 2016

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Vinay Kanetkar Apr 25, 2016

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We love the variety of flooring offered by Sarmazian, so many options at various price points. Our repeated experience with Sarmazian is with kind and friendly staff and a quick response time to any questions. We would, and do, recommend Sarmazian for both flooring and decorative tile.

Elizabeth Apr 25, 2016

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Very happy with the quality service work from the installer. Very pleasant.. Excellent experience with Sarmazian.

Andrew Apr 23, 2016

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Great experience

Rick A. Apr 18, 2016

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excellent service from our sales rep Heidi and the flooring installers Gabriel and yesterday with the carpet installers...Great company to deal with we are very happy with the flooring and carpet. Thankyou

Bev & Paul Mar 18, 2016

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Sales were helpful in directing us to carpets in our price range, installer was helpful and did a great job. Very happy with the finished product.

Jamie Mar 9, 2016

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I had a great experience. The two men who installed the floor were top notch. Friendly, efficient, and courteous.

Stephen Mar 9, 2016

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"Levon was very knowledgeable, professional and had a great sense of humour dealing with my sister and I. Great service, will make 2 hr drive again for any further flooring/ decorating needs. Thank you Sarmazian staff!"

Mary Ellen Mar 8, 2016

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"Paul Breese explained the process really well and advised us when we had questions about the flooring. We had to change some things, timing, products and the related change of billing but Paul was very helpful. Safo and Mehmet were the installers. Not only did they work hard but they were pleasant, cleaned up after themselves and did an excellent job. We would highly reccomend them for future work."

Keith Mar 7, 2016

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"Our salesperson, Manny, was very helpful and we walked away with a beautiful rug at a very fair price. We couldn't be happier! "

Tom and Ellie Feb 29, 2016

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"What a wonderful experience from start to finish! I would recommend this company for any of your flooring needs. they are courteous , knowledgeable and did custom work for me very quickly! I had the pleasure of dealing with Levon from the 1st phone call. then went into the store and probably asked him over 20 questions, which he not only answered but offered suggestions to me. From Levon in sales to the hard working guys in the back that carried out my carpets to my vehicle. GREAT SERVICE ALL AROUND! I will be back for sure. Thanks again :) "

Tina Primorac Feb 27, 2016

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John Feb 20, 2016

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Great experience from start to finish. Sales staff was knowledgable and showroom selection unmatched.

John B. Feb 17, 2016

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Great job. Only one hiccup. The stairwell and upstairs was to be measured only for a future carpet selection. I came home and runner on stairs was installed. Its OK but we were surprised.

Mark Beckham Oct 16, 2015

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It was a pleasure working with Lisa. She was very insightful and knowledgeable. We can not wait until the next time we have to visit the store and work with Lisa.

Tina Oct 21, 2015

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Get the rain to stop so that I can move ahead with my project!

Sandy Oct 31, 2015

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We bought a beautiful area rug for our living room area. Therese helped us. She's awesome! No pressure, just full of advice and help when we asked her. And a lovely smile to go with it! We'll be back!

Lisa Dugal Nov 18, 2015

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The way the floor was laid all walls and hallways sides matched on either side

Marg Niblock Feb 8, 2015

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Dana Neath was great to deal with, will look for her next time

Lloyd Nov 2, 2015

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I am sure the Sarmazian Brothers are very proud to have Heidi on the team. It is already decided here that should we choose to purchase a new house full of flooring and carpeting that my mother the house owner will be doing business with Heidi, thats for certain. Great work done by your team

Mike O'Connell Nov 25, 2015

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The first part of the installment was better scheduled. The second part of the installment was a minimal part of the full installation and the timing was not as precise. However, it was obvious that the installation team was very busy and they were apologetic. Omar did an excellent job with installation and his workmanship on a very unusual stair layout, was excellent.

Susan Malcolmson Jan 25, 2016

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Excellent product selection and quality. Staff was very easy to deal with and quite professional. Pricing was at a premium compared to other floor covering companies we looked at for quotes. Install was a week later than promised by the sales representative. A bit of confusion as to how the carpet (stair runners) was to be installed. Sales rep told us install would be done one way and on the day of install the installer laid the carpet in a completely different manner. It turns out we liked how the installer completed the job but it was a bit concerning that sales and installation were not on the same page. Overall I would give this project a 3/5.

Macroman Feb 10, 2016

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Every part of the flooring experience was so smooth and easy. Jerod came out the same day I visited the store to assess the space, and it was installed later that week

Rachel Feb 9, 2016

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Awesome experience. Great products. Lovely service. Nice people!

Vickie van Dyke Feb 9, 2016